Privacy Policy – Pawnbroking and Second-hand Dealing (In-Store)

Mega Cash Pty Ltd is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We also collect, store and disclose information in accordance with mandatory requirements under the Pawnbrokers and Second-hand Dealers Act 1996 (NSW) and the Pawnbrokers and Second-hand Dealers Regulation 2021 (NSW).

What Personal Information We Collect (APP 3)

We collect the following personal information:

  • Name, date of birth, address, phone number, email,
  • Identification documents including Driver Licence, Passport, Medicare card, Proof of age card, ID numbers and expiry dates
  • CCTV footage
  • Any other information required under NSW Pawnbroking legislation

How We Collect Personal Information

We collect information directly from you during transactions, communications, and when you enter our premises (CCTV). We also collect information required by NSW Police.

We collect information when purchasing items through our website and online selling platforms.

Why We Collect And Use Your Personal Information (APP 6)

We collect information to:

  • Comply with NSW Pawnbroking legislation
  • Verify identity
  • Complete transactions
  • Prevent fraud and theft
  • Upload required data daily to NSW Police
  • Process payments via Live EFTPOS
  • Maintain safety and business records

Disclosure of Personal Information (APP 6 & APP 8)

We disclose information to:

  • NSW Police through mandatory daily uploads
  • Live EFTPOS for payment processing
  • Software provider for compliance with the legislation
  • Law enforcement and NSW Fair Trading where legally required

CCTV Surveillance

CCTV operates in all stores for security, safety and crime prevention. Footage maybe provided to NSW Police when required.

Storage and Security of Personal Information (APP 11)

We use secure systems, restricted access, encryption, locked storage, and secure destruction methods. Records are retained as required by law.

Access and Correction (APP 12 & APP 13)

You may request access to or correction of your personal information. Requests may be refused inlimited circumstances, such as where disclosure may affect a police investigation.

Anonymity and Pseudonymity (APP 2)

We cannot transact anonymously due to legal verification obligations under NSW law.

Website Data and Cookies

We may collect IP address, browser details, device data, and pages viewed for analytics and security.

Complaints

Complaints can be directed to Mega Cash Pty Ltd. If unresolved, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au. Or Email: info@megacash.com.au