Shipping policy

Thank you for shopping with us! Here is everything you need to know about our shipping process and policies.

Order Processing Time

  • All orders are processed by the end of the next business day. We prepare and ship items between 8:00 AM and 3:00 PM, Monday through Friday. During times of high demand please allow 48 hours for your order to be processed.
  • Orders placed outside these hours, on weekends, or during public holidays will be processed on the following business day.

Shipping Options

  • Standard and Express Shipping: We offer both standard and express shipping options within Australia. Shipping fees are calculated at checkout and are paid by the buyer. We do offer free shipping on certain items. Please see the specific item page to see if this is available.
  • International Shipping: International shipping is available on a case-by-case basis, at the customer’s expense. Some items may not be eligible for international shipping, and certain destinations may be restricted. Please contact us at info@megacash.com.au if you wish to request an item be shipped internationally. 

Pick-Up In-Store

  • Customers can choose to pick up their online orders at our St Marys branch, 147 Queen Street, St Marys, NSW 2760, with prior notice.
  • Once your order is ready, we’ll notify you via email, and it will be available for pick-up during our standard weekday business hours. These are Monday–Friday, 9am–5pm. Pick up is not available on weekends unless previously arranged.
  • You will be required to produce the Pickup details and Identification to pick up pre-paid items. If you are sending someone on your behalf, please provide us with their details beforehand. We may reject pick up from someone who’s name is not on the order.

Warranty and Returns

  • 30-Day Warranty on Electrical Goods: We offer a 30-day warranty on all electrical items purchased from our website.
  • Damaged or Lost Goods: In the event that your order arrives damaged in any way, please email us as soon as possible at info@megacash.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
  • No Change-of-Mind Returns: Unfortunately, we cannot accept returns for change of mind.

Order Tracking

  • Once your order has been dispatched, you’ll receive an email with tracking details. Please allow up to 24 hours for tracking updates to reflect.

Potential Service Interruptions

  • Delivery times may vary due to factors beyond our control, such as carrier delays, customs processing for international orders, or inclement weather. We appreciate your patience in these instances.

If you have any questions about our shipping policy or need further assistance, feel free to contact us at info@megacash.com.au.